About ellwood Technology Inc.
eTI is the leading IT support solution provider, and we continue to lead our industry in terms of customer service and quality across Canada. As such, when you take our services, you benefit from the experience and expertise that we have built over the past 36 years.
The eTI Team consists of dedicated individuals who are committed to providing you with strategically planned, expertly implemented, well-supported technology solutions that move us into a more efficient and effective future.
Our approach is to support businesses in their growth through technology implementation, advisory, and consulting services every step of the way.
We offer flexible technology solutions that integrate seamlessly with your business processes and ensure your application stays up to date with security standards while proactively managing all the risks involved.
Our Values
These values are at the core of everything eTI does. Whenever we provide you with IT support services, you can count on eTI to always:
Say “Please” and “Thank You”
The eTI team prides itself on being courteous, polite, and professional.
Show Up On Time
We know that your time is valuable, and we will always respect it. When you make an appointment with eTI, we will be there when we say we will.
Finish What We Start
We always see a task through to completion. Every time eTI assists our clients, we follow through—and follow up.
Do What We Say We Will
At eTI, we understand that the best relationships are based on mutual trust. We build trust with our clients by being transparent and always keeping our word.
Lock Up When We Leave
eTI takes information security seriously. When we finish a job, we will always lock servers and workstations to keep your network secure.
Cyber Security Assessments
In recent years, many organizations have seen a significant spike in their cybersecurity insurance prices.
If your company has received complex cybersecurity insurance questionnaires and drastic premium increases, eTI is here to help with our cybersecurity assessment service!
Regular cybersecurity assessments are an important part of a disciplined and methodical approach to risk mitigation. Aside from bolstering your overall security posture, a cybersecurity assessment can help you stay compliant with insurance industry regulations and help to lower your premiums.
Upon completion of the evaluation, we will offer a report identifying particular security weaknesses and misconfigurations in your information system’s security measures. These flaws and deficiencies can be exploited by cybercriminals.
Set up two hours with one of our security specialists, and we will come to your office to collect the required data.
The eTI Team consists of dedicated individuals who are committed to providing you with strategically planned, expertly implemented, well-supported technology solutions that move us into a more efficient and effective future.
Our approach is to support businesses in their growth through technology implementation, advisory, and consulting services every step of the way.
We offer flexible technology solutions that integrate seamlessly with your business processes and ensure your application stays up to date with security standards while proactively managing all the risks involved.
Ad-Hoc Hourly IT Support Services
At eTI, we offer exceptional ad-hoc hourly IT support services.
This service level is ideal for clients who do not require a maintenance agreement for ongoing IT support but who are still looking for professional assistance when problems arise. We guarantee a 30-minute response time for all ad-hoc support services.
Our ad-hoc services are custom-tailored to meet all your firm’s IT support requirements. Whatever you need, whenever you need it, eTI has you covered.
Hourly rates vary depending on the configuration and complexity of your firm’s IT infrastructure.
Ad Hoc Hourly IT Support Services
Fixed Fee Managed IT Services
eTI’s fixed fee managed IT services are ideal for firms with ongoing support requirements. Hiring us is like having your own in-house team of IT experts to watch over your company’s information assets.
At eTI, we offer IT support services for your entire infrastructure at a set monthly fee. We call this service level our eTI Security Blanket (eSB). Get all the support you need, whenever you need it with eSB!
We guarantee a 30-minute response time for all eSB services.
Project-Oriented IT Services
eTI’s project-oriented services are designed to cater to the needs of our clients who are looking for professional IT assistance when tackling a specific project.
From managed IT services to cloud migrations, to remote/virtual office design and implementation, to securing your home or office network against cybersecurity threats, eTI offers expert IT assistance to meet your firm’s specific needs.
Our project managers work diligently throughout your project’s lifecycle to ensure it stays on schedule using standard project management stages: concept and initiation, definition and planning, execution, performance and control, project closing, and reporting.
Project Oriented IT Services
Legacy Support for Practice Management Software
At eTI, we recognize that, although many firms want to keep up with the latest and greatest technology, there are also a large percentage who feel that “if it ain’t broke, there’s no need to fix it.” We understand that there is a great deal of justified reluctance to move from the model of owning your own software to renting/subscribing to your programs.
eTI continues to support our clients who wish to maintain older systems and software – even after the companies that made them refuse to do so. We offer support for:
– All Versions of Amicus Professional
– Amicus Small Firm
– PCLaw v. 11 and on
– Time Matters v. 11 and on
– Older versions of Office (often required to maintain integration with legacy software)
Additionally, eTI’s specialists have worked with other older legal products in the past and they would be happy to discuss them with anyone who is looking for help.
And, if you should ever decide that your firm’s systems and software are due for an update, eTI has years of experience migrating firms from these older products. We are happy to provide assistance to firms that are looking to upgrade.
IT Solution
Whether you are a small firm or medium corporation, at eTI, we understand how demanding the tech industry can be. Our goal is to make sure that you and your staff have everything they need when it comes to technology.
From the newest tools to respond to clients’ questions to an easy interface for administering your business, we’ve got you covered.
We can take full control of your IT administrative tasks for your practice, enabling you to focus on building your business. With a full range of legal IT services at our disposal, we can implement the systems and processes that are right for you and your team.
Mike Frangopol
Chief Executive Officer (CEO)
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Mike, an industrial automation master in Material Science, joined ellwood Technology Inc. as a system engineer in 2012. While on the job, Mike continued his education and developed skills in IT infrastructure technology and corporate cyber security.
He eventually took over as Operations Manager for Ellwood Technology IT division.
Mike is now eTI Partner, CEO, and Operations Manager; he leads a diverse and talented team. Under Mike’s leadership, eTI manages both small, simple IT environments and large, sophisticated operations that engage today’s most advanced technology across multiple data centers—all while adhering to the highest levels of digital security.
Lori Frangopol
Chief Financial Officer (CFO)
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Lori is the senior executive in charge of eTI’s finances. Her duties include tracking cash flow and financial planning and analyzing the company’s areas of strength and weakness to identify business opportunities and propose corrective actions.
In 2020, Lori and her spouse Mike, along with eAI founder Steve Ellwood, took the IT division out of ellwood Associates to form a new business.
Under Lori’s leadership, eTI manages both small, simple IT environments and large, sophisticated operations that engage today’s most advanced technology across multiple data centers while adhering to the highest levels of digital security.
Steven J. Ellwood
Chairman of the Board
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Mr. Ellwood is the founder and President of ellwood Evidence Inc. (eEI). Since eEI’s beginnings, Mr. Ellwood has built his business into a ‘best in class’ enterprise specializing in technology for the legal community in Canada. With his team of 15 consultants out of Toronto, Mr. Ellwood and eEI have served as the principal contractor or consultant on technology-related projects for over 200 large and small law firms, for government, and for corporate legal departments.
